Overview

Due to the nature of our products, our refund and returns policy varies depending on whether the item is a digital download or a physical product fulfilled by Printify. Please read the following carefully.

Digital Products (PNG Files – Wall Art, Quotes, etc.)

Given the easily reproducible nature of digital files, all sales of our digital PNG files are final. We do not offer refunds or exchanges for digital downloads once the order is complete and the download link has been provided, except in the following limited circumstances:

• Technical Defects: If you experience a technical issue with the file itself (e.g., it’s corrupted or incomplete), please contact us within 7 days of purchase with proof of the defect, and we will provide a replacement file.

Physical Products (Print-on-Demand via Printful)

Physical products, such as wall art prints and other items fulfilled by Printify, are created on demand once you place an order. Therefore, we can only offer returns or refunds for these items under the following circumstances, in accordance with Printify’s policies:

• Damaged or Defective Items: If your physical product arrives damaged or has a manufacturing defect, please contact us within 14 days of receiving your order with clear photographic evidence of the issue. We will work with Printify to arrange a replacement or a refund.
• Incorrect Item Received: If you receive the wrong physical product, please contact us within 14 days of receiving your order, and we will arrange for the correct item to be sent to you.
• Please note: We do not accept returns or refunds for physical products due to buyer’s remorse, incorrect size selection (if applicable and clearly stated), or other reasons that are not related to damage, defects, or receiving the wrong item. Please carefully review product descriptions and sizing charts (if provided) before placing your order.

Aligned with Printful: Focuses physical product returns on damage, defects, or incorrect items, aligning with typical print-on-demand policies. Removes mention of perishable goods, etc., as they are not relevant.

Process for Returns/Refunds (Physical Products)

1. Contact Us: If you believe your physical product qualifies for a return or refund based on the conditions above, please contact us with your order number and clear details (and photos, if applicable) of the issue.
2. Assessment: We will review your request and, if approved, provide you with further instructions, which may involve contacting Printify directly or returning the item according to their guidelines.
3. Resolution: Depending on the issue, we will either arrange for a replacement to be sent to you or process a refund to your original method of payment once the return is confirmed (if applicable).

Non-Returnable Items (In addition to digital downloads and buyer’s remorse for physical goods):

• Gift cards.

Late or Missing Refunds (if applicable to physical product refunds):

If you haven’t received a refund yet, please follow the steps outlined in the original sample policy (check bank account, credit card company, bank, then contact you).

Exchanges (Physical Products – if you offer them):

We only replace physical items if they are defective or damaged, or if you received the wrong item. If you need an exchange for one of these reasons, contact us at support@notestotomorrow.com

Need Help?

Contact us for any questions related to refunds and returns.